Refund policy

All clothing items purchased as standard from the website can be returned within 14 days of receipt for a refund. We do only size exchange once for all orders. Please note that you can always return your order before the deadline and make a new purchase.

For accessories, all sales are final, and returns are not accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  Please take care when trying on garments; do not wear perfumes, deodorants, body lotions or makeup. Items that are damaged, altered, worn or cleaned will also not be accepted. If your return is accepted, a carrier will pick up your package at the address.

The cost of the return shipping has to be borne by the user and will be deducted from your refund.

The sale of any discounted item is final and cannot be exchanged or returned. Please make sure to review your order carefully before completing your purchase.

To initiate a return, you can contact us at support@soleite.com

 

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

If a defect or damage is confirmed on the returned products, we will give you a complete refund including the charges accrued for delivery and return. The refund will always be paid using the same payment means you used to pay for your purchase.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@soleite.com.