Account and Orders
How can I create an account on SOLÉITE?

Creating an account is simple! Click on "My Account" in the top right corner of our website and follow the steps to register. You can also create an account while placing an order by saving your email and password.
What are the benefits of having an account?

Your account allows for a faster and more seamless shopping experience. You can:

  • Save your shipping and billing details for quicker checkout

  • Track your orders and view past purchases

  • Receive updates on new arrivals and exclusive promotions
Can I modify or cancel my order after placing it?

Once an order is shipped, it cannot be modified or canceled. However, if you place a request before the order is shipped, we may, at our discretion, accommodate your request to modify or cancel it. If you no longer wish to keep your order after it has been shipped, you may return it upon receipt. Please check our Returns & Exchange Policy for more details.

Shipping and Delivery
How long does it take to receive my order?

Orders are delivered within 6-9 business days across India. For more details, please refer to our Shipping Policy
Do you offer international shipping?

Currently, we only ship within India. Stay tuned for future updates on international deliveries!
How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can also track your order by logging into your My Account section on our website.

Returns & Exchanges
Can I return or exchange an item?

Yes, we accept returns within 14 days of delivery for a one-time size exchange or a refund. Sale items are final. Please visit our Returns & Exchange Policy for more details.
Do I need to register my return online?

Yes, you must register your return within 14 days from the delivery date. Please follow the instructions on our Returns & Exchange page to proceed.
When will I receive my refund?

Once we receive your returned item, your refund will be processed within 14 business days. Refunds will be issued directly to the original payment method.
How do I know if my return has been received?

We will send you a confirmation email once your return has been processed. You can also track your return using the tracking number provided in your return request.

Products & Sizing
How do I know my size?

You can refer to our Size Guide available on each product page or contact us for personalized sizing assistance.
If an item is out of stock, when will it be available again?

We restock selected styles based on demand. If a product is out of stock, you can subscribe to our waitlist on the product page to get notified when it’s back.
Are your products ethically sourced?

Yes, we are committed to ethical and sustainable fashion. Our products are made with responsibly sourced materials and crafted with care.

Payments & Discounts
What payment methods do you accept?

We accept all major credit cards, debit cards, and UPI for online payments.
Do you offer discounts or promotions?

Yes, we offer exclusive promotions from time to time. Subscribe to our newsletter to stay updated on our latest offers.

Account and Orders
Do you offer gift wrapping services?

Yes! Gift wrapping is available at checkout for an additional charge.
How can I contact customer support?

For any inquiries, you can reach us at support@soleite.com or via the contact form on our Contact Us page.